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Do You Need Help Paying Your ComEd Bill Or Restarting Service? Expanded Assistance Programs Could Help

ComEd is continuing programs to give customers more time to pay outstanding bills, credits to restart service and options to pay a smaller percentage of a bill to get reconnected.

ComEd transformers in a Chicago alley.
Colin Boyle/Block Club Chicago

ENGLEWOOD — ComEd is expanding several programs designed to help customers still experiencing financial difficulty due to COVID-19.

The energy provider will be adding $9 million to its financial assistance programs as part of a larger, comprehensive plan to keep residents connected, company officials said.

Some of the money will go towards the ComEd Bill Payment Assistance Program, which beginning in April will increase the amount of one-time bill credits of up to $500 while funds are available. Customers with outstanding balances or who are looking to be reconnected are eligible to receive the credits.

ComEd is also extending payment plans to eligible households through June, which allows customers to spread outstanding balances over 18 monthly installments with no money down. Those who don’t qualify for the “no money down” option will still be allowed to enroll in the 18-month plan with a 10 percent downpayment.

Also through through July 10, eligible households that had electric service disconnected for a non-safety reason in 2021 can have their service reconnected by paying only 25 percent of their outstanding balance. Any remaining outstanding balance will be rolled into an 18-month, no-money-down payment plan.

Activated and deployed members of the U.S. Armed Forces, National Guard, Reserves are also eligible for assistance under ComEd’s CARE programs.

Any customer experiencing a hardship or difficulty with their electric bill should call ComEd immediately at 1-800-334-7661 (1-800-EDISON1) 7 a.m.-7 p.m. Monday through Friday to learn more on how to apply. Information on each of these options, along with eligibility requirements, can be found at

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