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Lincoln Square, North Center, Irving Park

It’s Not All Bad News: Ravenswood Mariano’s Escalators Have Been Fixed After Sitting Idle For Months

The escalators were so notoriously worthless, a shopper started a parody Instagram account.

The Ravenswood Mariano's escalator was back in service April 9, 2020. As of Nov. 11, 2021 it's broken again, neighbors said.
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RAVENSWOOD — After months of inactivity that launched exasperated posts on social media and even a parody Instagram account, the escalator at the Ravenswood Mariano’s is back in action. 

Neighbors saw a crew working to repair the escalator Wednesday and posted about it online, speculating the escalator would finally be working again. 

Amanda Puck, a spokesperson for Mariano’s, confirmed Thursday the escalator was indeed back in service. 

Frustrated shoppers had previously complained about the broken escalators at the 1800 W. Lawrence Ave. store for months. The issue went on for so long with no clear timeline for repairs that a customer even started an Instagram account about the problem.

Esmeralda Leon, who works for Instacart and often delivers groceries from Mariano’s, rode the escalator Thursday afternoon. She said having it working again was “wonderful.”

“Those stairs are a bitch to walk up. With the pandemic I didn’t want to ride the elevator, so I was taking the stairs,” she said.

A repair crew from Otis Elevator Company returned to work on the broken escalator March 14 after they’d acquired a needed replacement gear, Puck said.

The other two escalators (from third to second and from second to first) were also evaluated and repaired on March 5 and March 6 to avoid a similar situation of them breaking down, she said.

Ravenswood Mariano’s Escalators Have Been Broken For Months — And Customers Are Fed Up: ‘It’s So Ridiculous At This Point’

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