- Credibility:
DOWNTOWN — The CTA will experiment with allowing riders to get on buses by their rear doors.
Under the pilot, riders would be able to get on the buses and pay their fares at the front and back of the bus, according to a CTA news release. The six-month pilot starts this summer on the No. J14 Jeffrey Jump and No. 192 University of Chicago Hospitals Express routes.
“We are taking a fresh look at our bus system and operations to look for ways we can make it even better,” said CTA President Dorval Carter Jr. in a news release. “Initiatives like this help us gain valuable insights that will shape the future of bus service in Chicago.”
Riders will be able to use Ventra cards and credit and bank cards throughout the bus, while those paying in cash would still need to use the front doors.
The CTA estimates the change could reduce boarding time on buses by as much as 50 percent and it would “improve the overall customer experience.”
The CTA will evaluate what happens on the bus routes and solicit feedback from riders to determine what to do after the pilot.
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